Thank you for shopping at growlxx.com

If you are not entirely satisfied with your purchase, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return. To return the products, please submit items change request to customer service via service@growlxx.com. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email. We do not accept any request of exchange&return once the "specials" are sold.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

• 1. Size Issues:

  • We do not offer refunds or exchanges for incorrect sizing. Each product is uniquely crafted to fit the specifications provided by the customer at the time of order. Please double-check your sizing information before completing your purchase.

  2. Damaged or Incorrect Products:

  • In the rare event that you receive a damaged product or one with an incorrect design, we are happy to process a refund. Please contact our customer support team within 10 days of receiving your order, providing clear photos of the damaged item or the design discrepancy. We will work swiftly to address the issue.

  3. Immediate Production:

  • Once an order is placed, it is immediately sent to production to ensure timely delivery. Due to this, we are unable to accommodate refunds or cancellations once an order has been confirmed. Please review your order carefully before finalizing the purchase.

  4. Lost in Transit:

  • We are not responsible for packages lost in transit. If your tracking information indicates that your order has been delivered, but you have not received it, please contact the shipping company directly to file a claim. We recommend reaching out to them as soon as possible.

  Contact Information:

  • For all refund-related inquiries or to report damaged/incorrect products, please contact our customer support team service@growlxx.com.

  Note:

  • Our refund policy is subject to change without notice. It is the responsibility of the customer to review this policy periodically.